Refund policy

At Spartaks Fitness Equipment, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it within 30 days of the purchase date.

Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • Proof of purchase is required.

Return Process

  1. Contact Us: Before returning any product, please contact our customer service team at Spartaksstrength@gmail.com or (647) 888-8595 to initiate the return process. Please provide your order number, a description of the item you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Ship the Item: Securely package the item and include the RAN inside the package. Ship the item to the address provided by our customer service team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Fees and Deductions

Please note the following deductions from your refund:

  • Round Trip Shipping Fee: The cost of shipping both to and from your location will be deducted from your refund.
  • Transaction Fee: A 3% transaction fee will be deducted from your refund if you paid by credit card (charged by the bank).
  • Processing Fee: A 5% processing fee will be deducted from your refund (charged by the website).
  • E-transfer Refunds: Payments made via e-transfer can receive a full refund without any transaction fee and processing fee deductions.
  • Non-refundable Deposit: Any deposit made is non-refundable.

Non-returnable Items

Certain items are not eligible for return, including:

  • Customized products
  • Clearance or final sale items